Our Commitment To You
From your first question to the day your passport is returned, we focus on a clear, transparent and respectful service. Every interaction is an opportunity to make the visa process easier.
Clear guidance on documents and requirements before you submit.
Online tracking so you always know where your application stands.
Helpful staff available in person, by phone and by email.
How We Measure Experience
We collect feedback through short surveys at the centre and follow up with applicants to understand what works well and where we can improve. Your feedback is reviewed regularly and used to improve our processes.
Share Your Feedback
Your opinion matters to us. If you have a suggestion, a compliment or a concern about your experience, please let us know:
- By email at info@russia-visacentre.com
- By phone at +43 1 890 3110
- In person at our Vienna centre
Service Pledge
We will answer every enquiry within 1 – 2 working days, keep you informed at every stage of your application, and treat your personal data with care and confidentiality.