Privacy And Cookie Policy

1. Who We Are

The Russia Visa Centre ("we", "us") operates the visa application centre in Vienna. We process personal data in accordance with the EU General Data Protection Regulation (GDPR) and applicable Austrian law.

2. Data We Collect

When you use our services or contact us, we may collect:

• Identification data — name, passport details, date of birth, nationality.
• Application data — visa category, invitation details, supporting documents.
• Contact data — phone number, email address, postal address.
• Tracking data — reference number and application status.
• Technical data — IP address and cookies when you visit this website.

3. How We Use Your Data

• To process and administer your visa application.
• To respond to your enquiries and provide support.
• To comply with legal and regulatory obligations.
• To improve our website and services.

4. Sharing Your Data

Your personal data may be shared with the Consulate General of the Russian Federation for the purpose of the visa decision, and with our service providers where necessary to deliver our services. We do not sell your personal data.

5. Cookies

This website uses essential cookies to make the site work correctly and analytical cookies to understand how visitors use the site. You can control or delete cookies through your browser settings. Disabling certain cookies may affect site functionality.

6. Data Retention

We retain personal data only as long as necessary for the purposes described in this policy or as required by law.

7. Your Rights

Under the GDPR you have the right to access, rectify, erase, restrict and port your personal data, and to object to its processing. To exercise any of these rights, please contact us using the details below.